Once we receive your order, we’ll review and confirm all the details with you via email. You'll be kept informed throughout every step of the process.

1. Order Confirmation:
   Shortly after you place your order, we’ll confirm your selected options and customizations with you.
   
   
2. Production Begins:
   Once everything is confirmed, your order is sent to the factory for production.
   
   
3. Quality Check:
   When your doll is ready, we’ll send you photos and videos to verify that everything is accurate and as requested.
   
   
4. Shipping Preparation:
   After your approval, we’ll notify you when your doll is sent to customs for shipping preparation.
   Customs processing can take anywhere from a few days to a week.
   
   
5. Tracking Information:
   Once your doll ships, we’ll provide a tracking number so you can follow your delivery.
   
   
6. Shipping Timeframes:
   Free Standard Shipping (by sea): Averages around 4 weeks.
   Upgraded Shipping (by air): Averages around 1-2 weeks.
   (You can select upgraded shipping at checkout.)
   
   
7. Delivery and Inspection:
   When your doll arrives, please take a video of the package’s condition before opening the box. This is important for documenting any damage caused during transit.
   
   For more details, please see our Refund & Return Policy.