Frequently Asked Questions
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What types of products do we sell?
What types of products do we sell?
Erosity specializes in premium silicone sex toys, including torsos, full size dolls, butt toys, and breast toys.
Can I customize my order?
Can I customize my order?
Yes! You can personalize your order to suit your specific taste through our various options.
We offer a wide range of customization options including head choice, wig style, eye color, skin tone, skin detailing, and technical functions like heated mouth and vaginal suction. Premium features like implanted hair or ultra-soft gel breasts and butts are also available.
Some options are free (like eye and skin color), while others have an added cost. Customization choices are listed on the product pages.
What happens after I place an order?
What happens after I place an order?
We’ll keep you informed every step of the way:
- Order Confirmation - we contact you to confirm your selected options.
- Production - Your doll goes into production after confirmation.
- Quality Check - We send you photos and videos of the finished product.
- Shipping Prep - Once approved, the doll is prepared for customs and shipment.
- Tracking - We provide tracking info once it ships.
- Shipping Times - Standard shipping takes about 30 days. Express shipping takes 7-10 days.
- Delivery - We recommend recording an unboxing video for proof of the condition of the box and product upon delivery.
For more information check our "Order Journey" page.
Is the packaging discreet?
Is the packaging discreet?
Yes. All dolls ship in plain brown boxes with no logos or product names. Our brand name does not appear on the box or shipping label. Billing info shows the manufacturer’s address.
What materials do you use?
What materials do you use?
The Jiggly Joy product line is made from platinum silicone, which is soft and realistic.
Full-size dolls are made from medical-grade silicone, which is slightly firmer but still very lifelike.
All materials are body-safe and durable with proper care.
What payment methods do you accept?
What payment methods do you accept?
We accept credit and debit cards, Apple Pay, Google Pay, PayPal, and Shop Pay. Financing is available through Shopify for eligible customers.
Do you offer returns or refunds?
Do you offer returns or refunds?
Yes, but only in specific cases:
- You received the wrong doll
- Your doll arrived damaged
Important:
- Take clear photos and videos of the box before opening it
- Do not use the doll - doing so voids eligibility
- contact us right away with documentation of the issue
For full details please visit our "Refund and Return Policy" page.
For full details, see our Shipping & Return Policy page.
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